Refund policy

At modernature, we are committed to providing our customers with high-quality products and excellent service. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as seamless as possible for all parties.


Eligibility:

  • Items are eligible for return and refund within 30 days of the purchase date.
  • Returned items must be unused, undamaged, and in their original packaging.
  • Certain items, such as personalized or customized products, are not eligible for return or refund unless they are defective or damaged upon arrival.


Process:

To initiate a return or refund:

  1. Contact our customer service team at [customer service email/phone number] to request a return authorization.
  2. Fill out the return form provided by our customer service team.
  3. Package the item securely and ship it back to us using a trackable shipping method.


Time Frame:

Customers must initiate return or refund requests within 30 days of the purchase date. Refunds will be issued once the returned item is received and inspected.


Refund Methods:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us here. If the original payment method is not available, refunds may be issued in the form of store credit.


Condition of Returned Items:

Returned items must be unused, undamaged, and in their original packaging to qualify for a refund.


Exceptions and Exclusions:

  • Clearance items and final sale items are not eligible for return or refund.
  • Personalized or customized products are only eligible for return or refund if they are defective or damaged upon arrival.


Restocking Fees:

We do not charge restocking fees for returned items.


Shipping Costs:

Customers are responsible for covering shipping costs associated with returning items.


Customer Responsibilities:

Customers are responsible for providing accurate information, packaging items securely for return shipping, and adhering to the specified time frame for returns and refunds.


Contact Information:

If you have any questions or need assistance with a return or refund, please contact our customer service team, or fill out a form.


Legal Compliance:

This return and refund policy complies with all relevant consumer protection laws and regulations.


Modifications to the Policy:

We reserve the right to update or modify this return and refund policy at any time. Any changes will be communicated to customers via our website or other appropriate channels.

Thank you for shopping with modernature. We appreciate your business and strive to ensure your satisfaction with every purchase.

European Union 14 day cooling off period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.